Return & Refund Policy
At Interknot Zw, we are committed to delivering quality products and ensuring customer satisfaction. If you’re not completely happy with your purchase, we offer a clear and fair return and refund process in accordance with Google Merchant Center policies.
Return Eligibility (Return Window)
You may return eligible items within 30 calendar days of receiving your order.
To qualify for a return:
Items must be unused, unopened, and in their original packaging
A valid proof of purchase (e.g., receipt or order confirmation) must be provided
Return requests must be made within 30 days of delivery
Items Not Eligible for Return
The following items cannot be returned:
Software or digital/downloadable products that have been accessed, downloaded, or activated
Items that are opened, used, or damaged (unless faulty or defective)
Customized, made-to-order, or special-order products
Items returned after the 30-day window
Defective, Damaged, or Incorrect Items
If you receive a product that is defective, damaged, or incorrect:
Notify us within 48 hours of delivery
We will arrange for a replacement or issue a full refund, including original and return shipping costs
How to Initiate a Return
To start a return:
Contact us at [email protected] or call +263 78 771 3443
Provide your:
Order number
Product details
Reason for return
We will provide a Return Merchandise Authorization (RMA) number and return instructions
- Our return method is either at in store or at drop off location.
- No Restocking fees.
NB. Returns without a valid RMA number may not be accepted
Refund Process
Once your returned item is received and inspected, we will notify you of the refund decision
If approved, a refund will be issued to your original payment method within 7 business days
Shipping fees are non-refundable, unless the product was defective or we made a shipping error
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the product was defective or incorrect
Please use a trackable shipping method and retain your shipping receipt for your records
Contact Us
For any questions or assistance regarding returns and refunds:
Email: [email protected]
Phone: +263 78 771 3443
Business Information
Interknot Zw
Shop No.5, 44 N.Mandela and Angwa, Harvest Building / Opposite FBC Centre, Harare, Zimbabwe
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